Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
Extra 50% OFF Use Coupon: Paw50 Limited Time Offer
We offer FREE Shipping on all orders over $100 USD, and any orders with over 2 items (gift cards excluded).
Otherwise, we charge a flat rate of $10 USD worldwide.
All orders are shipped fully tracked.
Orders typically arrive in 3-10 working days once product(s) are printed.
95% of orders arrive within 1-2 weeks of purchase date.
We ship all our products worldwide.
Once you have placed your order, it typically takes 1-2 days for your artist to complete your portrait before printing.
All orders are personalized and unique to your pet, so we do not accept returns. However:
We do offer a 100% satisfaction guarantee. If you are unhappy with your item once received, we will redo and replace it free of charge.
We guarantee the best quality artwork for you and your pets.
If your item arrives damaged, or the artwork was not quite what you were expecting, we will offer to redo and replace your item, no questions asked.
Still not sure? Contact our support team and we'll answer your questions!
Let's get started on your pet art today. All pets welcome!
Yes! Once we receive your order, our artists will create your design, and email you a proof. You can either approve or request revisions before printing.
Absolutely! We offer a wide range of portraits for multiple pets. If you can't find an option that works for you, contact our support team and we'll make something just for you!
We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email.
See our image guide above to see what makes the best photo!
Not at all. We design portraits for pets of all shapes and sizes. Cats, horses, rabbits and anything in between. All animals are welcome!
We offer a high quality digital file of your completed artwork as an add-on to any physical product. You're free to use or share this artwork however you'd like!
If you select this option, you will receive your file digitally once your order has shipped.
Please note that currently do not offer Digital Downloads as a standalone product.
Skip the Line is an optional add on to push your custom portrait's artwork to the front of our artist's queue. By moving ahead in our queue, your artwork will be finished and on the way to you quicker than orders without this option - a great choice for the busy holiday season! Please note that it does not change the shipping speed or transit time.
No problem! Read our other FAQs or contact our support team for any questions or concerns you might have. We always answer in 24-48h!
Really pleased with my image. And with the awesome customer service after realising I wasn’t receiving any of the email messages we were able to communicate via WhatsApp and complete the order.
When my beautiful boy passed away a couple of weeks ago, I wanted something to remember him by. The watercolour style portrait we received (super quick!) is absolutely perfect and is hanging next to my desk so he is always with me. Thank you so much!
I was so excited to see the picture of my beloved dog who turned 17 this month. From ordering to pre-approval and delivery, I was kept up-to-date. My family are thrilled with how the picture turned put. Thank you for a lasting keepsake of our four legged family member.
I had one of these done as a gift for a family member. The quality was outstanding. Prompt delivery and packaged appropriately to ensure no damage. It was well received by my family members. They absolutely loved it!
Absolutely superb service....we cried when we received our portrait of our beautiful fur baby girl that recently went to kitty heaven. Thank you so much for your empathy and prompt service.🙏
Absolutely amazed with the final results of the piece, had my girl that passed away just last month illustrated and could not be happier with this, looks so good with my babies shrine. Thank you all so so much!
Very happy with my purchase. Delivery was fast and pictures were great quality.
I absolutely adore my watercolour pet illustration of my darling little French bulldog Ruby. It was so easy to follow the steps and make adjustments. The entire process was so smooth and delivery was incredibly quick. I am so happy with my picture, definitely would recommend. 5/5
Purchased this for a girlfriend after losing her pup on NYE. Was soooo easy to organise, and the preview confirmed eased our minds. It's so thoughtful and beautifully done. Thank you.
My dog Milan recently passed from cancer and I wanted a poster to help remember her. I highly recommend! Service was fast and quality is outstanding!!! 10/10!!!
Got a portrait of our 2 boys that passed away with in 4 months of each other. Takes pride hanging on the wall in our kitchen/dining room their favourite place because that’s where all the goodies were kept.
Very happy and grateful for a beautiful keepsake of our baby girl 💜 thank you!
Extremely happy! you guys do a fantastic job 👏 will recommend to everyone I know
Absolutely in love with our watercolour illustration of our wee labradoodle 😍
It is very special to us.
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